tk977 Privacy Policy
This Privacy Policy explains how tk977 collects, uses, stores, and protects the personal data of players accessing our online casino and sports betting platform in Bangladesh. We are committed to handling your information with transparency, care, and in accordance with applicable data protection principles.
Privacy Principles at a Glance
The cards below summarise the core principles underpinning how tk977 handles player data. They are not a substitute for the full policy text — please read each section in its entirety.
Minimal Data Collection
tk977 collects only the personal data necessary to operate a player account, process transactions in BDT, and comply with identity verification obligations. We do not collect data we have no use for.
SSL Encryption
All data transmitted between your device and the tk977 platform is protected by SSL encryption. Stored personal data is held on secured servers with access restricted to authorised personnel only.
No Data Selling
tk977 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data is shared only with service providers essential to platform operation and only under strict confidentiality terms.
Player Access Rights
You have the right to request access to the personal data tk977 holds about you, to request corrections, and to request deletion of your data subject to applicable legal retention obligations.
Mobile Banking Data Protection
When you deposit via bKash, Nagad, Rocket, or Upay, tk977 receives only a payment confirmation reference. Your mobile wallet PIN and banking credentials are never transmitted to or stored by tk977.
Marketing Opt-Out
Promotional communications from tk977 are sent only to players who have not opted out. You may withdraw consent for marketing emails at any time by contacting [email protected] or using the account settings panel.
Information We Collect
tk977 collects personal data from players through several distinct channels: directly from players during the account registration process and subsequent account activity; automatically through the technical systems that deliver the platform to your device; and from payment providers and identity verification partners as part of the transaction and verification workflow.
Information You Provide Directly
When you register a tk977 account or interact with the platform, we may collect the following categories of information:
- Identity data: Full legal name, date of birth, gender, and national identification details submitted for age or identity verification purposes.
- Contact data: Email address and mobile phone number used for account communications and two-factor authentication.
- Account credentials: Username and hashed password (passwords are never stored in plain text).
- Financial data: Payment method identifiers (such as mobile wallet account numbers or masked card numbers), deposit and withdrawal transaction records, and account balance history.
- Communications data: Content of support queries, live chat transcripts, and email correspondence between you and the tk977 support team.
- Verification documents: Copies of identity documents (such as national ID cards or passports) submitted in response to a verification request.
Information Collected Automatically
When you access the tk977 platform, our technical infrastructure automatically records certain data about your device and session:
- Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator where applicable.
- Usage data: Pages visited, games played, bets placed, session duration, navigation paths, and feature interactions within the platform.
- Location data: Approximate geographic location derived from your IP address, used for fraud prevention and market eligibility verification. tk977 does not request or access precise GPS location data.
- Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 4 of this policy.
How We Use Your Data
tk977 uses the personal data it collects only for purposes that are necessary for the operation of the platform, the delivery of services to players, and compliance with applicable obligations. The table below summarises the primary purposes for which your data is used and the basis on which each use is justified.
| Purpose | Data Used | Justification |
|---|---|---|
| Account creation and management | Identity, contact, credentials | Performance of contract with the player |
| Processing deposits and withdrawals in BDT | Financial data, identity data | Performance of contract; legal obligation |
| Age and identity verification | Identity documents, date of birth | Legal obligation; responsible gaming compliance |
| Fraud prevention and security monitoring | Device data, usage data, IP address | Legitimate interest in platform security |
| Customer support and dispute resolution | Communications data, account history | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Usage data, betting history, account activity | Legal obligation; player protection |
| Promotional communications (opt-in) | Contact data, gaming preferences | Consent (withdrawable at any time) |
| Platform analytics and improvement | Anonymised usage data | Legitimate interest in service quality |
tk977 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for fraud risk or responsible gaming intervention, a trained member of the tk977 team reviews the case before any consequential action is taken.
We do not use player data to build advertising profiles for third-party platforms or to engage in behavioural advertising outside of the tk977 platform itself. Any on-platform game recommendations or promotional suggestions are based solely on your activity within tk977 and are not shared with external advertising networks.
Data Sharing and Third Parties
tk977 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data with external parties only in the specific circumstances described in this section, and only to the minimum extent necessary for each stated purpose.
Service Providers
tk977 works with a limited number of third-party service providers who assist in the operation of the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, City Bank, BRAC Bank, Islami Bank, Dutch-Bangla Bank, Visa, and Mastercard network processors), identity verification services, cloud hosting and infrastructure providers, and customer support technology vendors. All service providers are contractually required to process personal data solely on tk977's instructions, to implement appropriate security measures, and to refrain from using the data for any purpose of their own.
Game Software Providers
The games available on the tk977 platform are powered by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and others. These providers operate the game servers and random number generation systems that determine game outcomes. In some configurations, game providers may receive a session token and anonymised player identifier to authenticate your game session. They do not receive your full name, contact details, or payment information.
Legal and Regulatory Disclosure
tk977 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or in response to a lawful request. We will notify affected players of any such disclosure to the extent we are legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of the tk977 business, player personal data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any change in data controller and of the privacy terms applicable under the new entity prior to any transfer taking effect.
Data Security and Retention
tk977 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account data at rest, role-based access controls that limit data access to authorised personnel on a need-to-know basis, and regular security reviews of our infrastructure and processes.
While tk977 takes its data security obligations seriously and applies industry-standard protections, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that affects your personal data and poses a risk to your rights, tk977 will notify affected players without undue delay and take immediate remedial action.
Data Retention Periods
tk977 retains personal data for as long as your account is active and for a defined period following account closure, in order to comply with applicable financial record-keeping and anti-money-laundering obligations. Specifically:
- Account and identity data is retained for a minimum of five years following the date of account closure, in line with standard financial services record-keeping obligations.
- Transaction records (deposit and withdrawal history) are retained for a minimum of five years for audit and compliance purposes.
- Support communications are retained for up to two years from the date of the last interaction, unless required for an ongoing dispute.
- Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.
- Marketing consent records are retained for the duration of the player relationship and for one year following opt-out, as evidence of consent status.
When retention periods expire, personal data is securely deleted or irreversibly anonymised. Players may request early deletion of their personal data by contacting [email protected], subject to the retention obligations described above.
Your Rights as a Player
tk977 respects your rights in relation to your personal data. The following rights are available to all registered players. To exercise any of these rights, please contact the tk977 support team by email at [email protected], clearly stating which right you wish to exercise and providing enough information to allow us to identify your account.
- Right of access: You may request a copy of the personal data tk977 holds about you. We will respond to verified access requests within 30 days.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Basic account information such as your email address and mobile number can be updated directly in the account settings panel.
- Right to erasure: You may request that we delete your personal data. We will honour such requests to the extent possible, subject to our legal obligation to retain certain records as described in Section 5. Data that we are legally required to retain cannot be deleted on request.
- Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data while a query or complaint is being investigated.
- Right to object to direct marketing: You may object to the use of your personal data for direct marketing purposes at any time. Once we receive such a request, we will cease marketing communications immediately.
- Right to data portability: Where technically feasible and where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
tk977 will respond to all rights requests within 30 days of receipt. In cases of complexity or high volume of requests, the response period may be extended by a further 30 days, and you will be informed of any such extension. There is no charge for exercising these rights. If you believe that tk977 has handled your personal data in a manner inconsistent with this policy, you are entitled to raise a complaint with us directly at [email protected].
Payment Data and Mobile Banking
Given that tk977 serves players in Bangladesh through local mobile banking solutions, this section specifically addresses how payment data is handled in the context of bKash, Nagad, Rocket, Upay, and other BDT payment methods supported on the platform.
When you initiate a deposit via a mobile wallet such as bKash or Nagad, you are redirected to or interact with that provider's own secure payment interface. Your mobile wallet PIN, OTP (one-time password), and full account credentials are entered directly into the mobile wallet provider's system. tk977 does not see, capture, or store this information at any point in the transaction flow.
Upon successful completion of a payment, the mobile wallet provider sends tk977 a payment confirmation notification containing a transaction reference number, the amount transferred in BDT, and a masked identifier for the source account (for example, the first three and last two digits of the mobile wallet number). This is the only payment data tk977 receives from mobile wallet providers. It is used solely to credit your account and to maintain a transaction record for reconciliation and support purposes.
Card Payments
Where card payments via Visa or Mastercard are processed, card data is handled by a PCI-DSS compliant payment processor. tk977 does not store full card numbers, CVV codes, or card expiry dates on its own systems. The card processor returns only a tokenised reference that tk977 uses to identify the payment method for future transactions without retaining the underlying card data.
Anti-Money-Laundering Obligations
tk977 is committed to preventing money laundering and the financing of illegal activity. As part of this commitment, transaction monitoring is conducted on all player accounts. Unusual transaction patterns may trigger a request for additional documentation. tk977 may also be required to report certain transactions or account activity to relevant authorities in accordance with applicable anti-money-laundering obligations, without notifying the player in cases where disclosure would compromise a lawful investigation.
Changes to This Privacy Policy
tk977 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, new product features that involve personal data, or improvements to the clarity of our disclosures. The effective date at the top of this policy will be updated each time a revision is made.
Where changes are material — meaning they significantly affect how we use your personal data or reduce your rights in relation to it — tk977 will provide advance notice to registered players via the email address associated with their account. The notice will describe the nature of the change and allow a reasonable period for players to review the updated policy before it takes effect. For minor or clarificatory changes, the updated policy will be posted on this page without individual notification, and continued use of the platform following the effective date will constitute acceptance of the revised terms.
We encourage players to review this Privacy Policy periodically so that they remain informed about how tk977 protects their personal information. If you have any questions about this policy, about the data we hold about you, or about how we handle personal information more generally, please contact the tk977 support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and thoroughly.
This Privacy Policy applies exclusively to personal data processed by tk977 in connection with the tk977 platform at https://tk977.net. It does not apply to the data practices of third-party websites, payment providers, or game studios that may be accessible via links or integrations within the platform. Players are encouraged to review the privacy policies of those third parties independently.
Have Questions About Your Data?
Our support team is available around the clock to answer privacy questions, process data requests, or help you manage your account preferences. You can also explore the FAQ or review our full Terms & Conditions.